Case Study
Designing Software for Bitcoin Mining Facilities
Overview
This software for Bitcoin mining facilities was born out of our firsthand observations of the challenges faced by operations teams. We recognized the industry's demand for a more efficient, secure, and customizable miner management solution—one that could also save us significant costs associated with relying on third-party software. Identifying these pain points, we set out to design and develop the ideal product, a comprehensive fleet management tool tailored to meet the specific needs of both on-site technicians and remote operations managers.
My Contributions
As the UX lead on this project, I played a major role in a small, agile team. I was responsible for creating and gathering key design artifacts, and implementation. By focusing on the needs of our end-users, I was able to make sure that our design process was informed by real-world insights.
Approach
My goal was to design a product that not only streamlined operations but also provided valuable insights and automation to maximize fleet performance. This project was driven by an understanding of industry needs and a desire to deliver a solution that would enhance operational efficiency and reduce costs for our company.
Since the platform started from a need within our own organization, we were able to leverage the firsthand experience and feedback from internal users. This direct access allowed us to create a software solution that truly addressed their pain points, resulting in a product that catered to their specific workflows and requirements.
User personas were created after interviewing end-users in multiple roles.
UX artifacts created for MVP: Information architecture, user flows, and jobs to be done.
Initial wireframes for testing
Refinement
After the initial approval of product viability from a business standpoint, we moved on to product refinement and high fidelity designs. Working with a small team of engineers, end-users, and business stakeholders we created a roadmap and set to work designing, developing, testing, and iterating.
Results
Although the full deployment of the mining management software is still in progress, it has already been implemented in our major facilities, where it currently manages over 20,000 machines. The initial feedback from users has been overwhelmingly positive, with a noticeable reduction in the time spent searching for critical information. Additionally, the introduction of this software is projected to save the company over $30,000 annually, highlighting its effectiveness and value to the organization.
